Refund policy

Last updated: August 26, 2026

At RBACTYES, we want customers to have clear information about returns and refunds before making a purchase. Please review the policy below carefully.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in the same condition in which it was received

  • In its original packaging

  • Complete with all included parts, accessories, and components

  • Accompanied by proof of purchase or the applicable order number

Items that show signs of use, damage caused after delivery, missing parts, or substantial alteration may not qualify for a return.

How to Request a Return

Before returning any item, please contact us at:

Email: service@rbactyes.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the product and packaging when applicable

Once your return request has been reviewed, we will provide return instructions and, when applicable, the authorized return address.

Please do not send a return without contacting us first.

Returns sent to an unauthorized address may not be accepted or processed.

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us with supporting photos.

For approved claims caused by our error or a qualifying product issue, RBACTYES will cover the reasonable return shipping cost or provide another appropriate resolution.

Change of Mind or Customer Preference

For returns due to reasons such as:

  • No longer wanting the item

  • Ordering the wrong product

  • Personal preference

  • Other reasons not related to a product defect or our fulfillment error

the customer is responsible for the return shipping cost.

Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

Non-Returnable Items

Returns may not be accepted for:

  • Items returned more than 30 days after delivery

  • Used or altered products

  • Products damaged due to misuse, improper handling, or improper installation

  • Items missing original parts or components

  • Items not purchased directly from our website

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at service@rbactyes.com.

Please provide your order number and clear photos showing the product, packaging, and issue. We will review the information and provide the appropriate next steps.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Refunds are generally processed by us within 5–10 business days after the returned item has been received and approved.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Shipping Charges

If your order originally qualified for free shipping, this does not prevent you from requesting an eligible return.

For customer-preference returns, return shipping costs are the customer's responsibility.

If the return is due to a verified defective, damaged, or incorrect item, we will cover the approved return shipping cost.

Exchanges

If you would like a different item, please contact us at service@rbactyes.com.

Depending on product availability and the circumstances of the request, we may provide exchange instructions or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@rbactyes.com.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery according to this policy.

Return Address

RBACTYES works with third-party logistics partners to support order fulfillment and returns in the United States.

Because the appropriate return location may vary depending on the item and order, customers must contact us before mailing a return.

The correct authorized return address will be provided after the return request is approved.

Our business location in Changsha, China should not be used as a return address unless we specifically instruct you to do so.

Contact Us

For questions about returns, refunds, damaged products, or existing orders, please contact:

Brand: RBACTYES®
Operated by: Changsha Aochuangtong E-commerce Co., Ltd.
Business Location: Lugu Street, Changsha, Hunan, China
Customer Service Email: service@rbactyes.com