Shipping policy
Last updated: August 26, 2026
At RBACTYES, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order.
Shipping Area
We currently ship to customers in the contiguous 48 United States.
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses.
Orders are processed and fulfilled with the support of our third-party logistics partners.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
Once your order has been shipped, tracking information will be provided when available.
Shipping Time
Estimated transit time after shipment is:
4–7 business days
Please note that the total estimated delivery time includes:
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Processing time: 1–3 business days
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Transit time: 4–7 business days
Estimated total delivery time is approximately 5–10 business days from the date the order is placed.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, peak shipping periods, or other circumstances outside our reasonable control.
Shipping Rates
We currently offer the following shipping rates for eligible orders within the contiguous 48 United States:
Orders of $200 USD or more:
Free Shipping
Orders under $200 USD:
Flat-rate shipping fee of $15 USD
The applicable shipping fee will be displayed at checkout before payment is completed.
Order Tracking
If tracking information is available for your shipment, it will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after the shipment has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at service@rbactyes.com.
We cannot guarantee that changes can be made once an order has entered the fulfillment process or has already been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check the tracking information first.
If you still need assistance, contact us at:
Email: service@rbactyes.com
Please include your order number and the email address used to place the order so we can assist you more efficiently.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide your order number along with photos showing the issue.
We will review the information and assist you according to our Return & Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Brand: RBACTYES®
Operated by: Changsha Aochuangtong E-commerce Co., Ltd.
Business Location: Lugu Street, Changsha, Hunan, China
Email: service@rbactyes.com