Terms of service

Last updated: August 26, 2026

Welcome to RBACTYES. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

RBACTYES® is operated by Changsha Aochuangtong E-commerce Co., Ltd.

1. General Information

Throughout these Terms, the terms “we,” “us,” and “our” refer to RBACTYES and Changsha Aochuangtong E-commerce Co., Ltd.

Our online store offers products including home organization products, fitness equipment, and other consumer goods available through our website.

We currently serve customers in the contiguous 48 United States.

Orders are processed and fulfilled with the support of third-party logistics and delivery partners.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website or products for unlawful or unauthorized purposes.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions

  • Images

  • Materials

  • Colors

  • Dimensions

  • Weight

  • Features

  • Pricing

  • Availability

However, product colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and your screen or device settings.

Customers should review all available product information carefully before placing an order.

We reserve the right to correct errors or update product information when necessary.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or update product selections without prior notice.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution or issue a refund for the unavailable item.

5. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

We make reasonable efforts to ensure that pricing is accurate.

If an obvious pricing or listing error occurs, we reserve the right to correct the error before fulfilling the affected order.

Any applicable shipping charges, taxes, or other required charges will be displayed during checkout before you complete your purchase.

6. Orders

When you place an order, you agree to provide accurate and complete information, including:

  • Your name

  • Shipping address

  • Billing information

  • Email address

  • Other information required to process the order

Submitting an order does not guarantee acceptance.

We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving:

  • Suspected fraud

  • Incorrect pricing

  • Payment failure

  • Product unavailability

  • Invalid shipping information

  • Orders outside our supported service area

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment

Customers must provide valid payment information when placing an order.

Payment processing may be provided by third-party payment service providers.

We do not guarantee the availability of every payment method at all times.

The payment methods currently available to you will be displayed during checkout.

8. Shipping and Delivery

We currently ship to the contiguous 48 United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses unless otherwise stated on our website.

Our standard estimated timing is:

Order Processing: 1–3 business days
Transit Time: 4–7 business days

Shipping charges are:

Orders of $200 USD or more: Free Shipping
Orders under $200 USD: $15 USD flat-rate shipping

Orders may be processed, fulfilled, and delivered with the assistance of third-party logistics and shipping providers.

Delivery dates are estimates and may occasionally be affected by weather, carrier delays, peak periods, incorrect addresses, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete details.

9. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Customers must contact us before sending a return.

Approved return instructions and the appropriate return address will be provided after the return request is reviewed.

For customer-preference returns, the customer is generally responsible for return shipping costs.

For approved damaged, defective, or incorrect-item claims caused by us, we will cover the applicable return shipping cost or provide another appropriate resolution.

We do not charge a restocking fee for eligible returns.

Please review our Return & Refund Policy for complete terms.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

service@rbactyes.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

In that case, the order may be eligible for return after delivery according to our Return & Refund Policy.

11. Accuracy of Account and Order Information

You agree to provide current, complete, and accurate information for purchases made through our website.

You are responsible for ensuring that shipping and contact information is correct before submitting an order.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

12. Intellectual Property

The content available on this website, including text, graphics, branding elements, logos, layouts, and other materials, may be protected by applicable intellectual property laws.

RBACTYES® is a registered trademark in the United States.

U.S. Trademark Registration No.: 7,522,561

RBACTYES® is owned and operated by:

Changsha Aochuangtong E-commerce Co., Ltd.

You may not use our trademarks, branding, or website content in a way that falsely suggests affiliation, endorsement, or ownership without authorization.

13. Third-Party Services

We may use third-party service providers to support functions such as:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Website hosting

  • Analytics

  • Customer service tools

These providers may process information as necessary to perform their services.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites.

Accessing third-party websites is at your own discretion.

15. Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To transmit malicious software or harmful code

  • To interfere with website security or operation

  • To collect personal information from others without authorization

  • To attempt unauthorized access to our systems or services

We reserve the right to restrict access to our website when these Terms are violated.

16. Website Availability

We aim to keep our website accessible and functional, but we do not guarantee uninterrupted availability.

The website may occasionally be unavailable due to maintenance, technical issues, service provider interruptions, or circumstances outside our reasonable control.

We may update, modify, or discontinue parts of the website when reasonably necessary.

17. Disclaimer

We make reasonable efforts to provide accurate information and reliable services.

Except where prohibited by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, RBACTYES and Changsha Aochuangtong E-commerce Co., Ltd. will not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

This limitation does not apply where liability cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website or material violation of these Terms.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in effect.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or legal requirements.

The latest version will be posted on this page with an updated revision date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws applicable to the business operations of Changsha Aochuangtong E-commerce Co., Ltd., subject to any mandatory consumer protection rights that apply to customers in their place of residence.

Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable consumer protection laws.

23. Contact Information

If you have questions regarding these Terms of Service, your order, or our website, please contact us:

Brand: RBACTYES®
Legal Business Name: Changsha Aochuangtong E-commerce Co., Ltd.
Business Location: Lugu Street, Changsha, Hunan, China
Customer Service Email: service@rbactyes.com
U.S. Trademark Registration No.: 7,522,561